November 7-- Meadows Regional Medical Center has received the Healthgrades 2017 Outstanding Patient Experience Award.
This distinction recognizes Meadows Regional Medical Center among the top 5% of hospitals nationwide, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.
“We are pleased to be recognized by Healthgrades as one of the top hospitals in the nation for outstanding patient experience,” said Meadows Regional Medical Center President and CEO, Alan Kent. “This award helps validate the hard work and dedication of all our team members who are committed to delivering a truly remarkable experience for each patient.”
Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients.
The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which in addition to number of survey responses, includes clinical performance thresholds. Nationally 2941 hospitals met those requirements with 443 hospitals outperforming their peers, based on their patients’ responses in order to achieve this distinction. Meadows Regional Medical Center’s performance places them among the top 5% in the nation.
“Patient experience and satisfaction metrics resonate with consumers as they evaluate hospitals and select where they want to receive care,” said Brad Bowman, Chief Medical Officer, Healthgrades. “We commend those hospitals that have achieved the Healthgrades 2017 Outstanding Patient Experience Award for their commitment to delivering superior care experiences to patients during a hospital stay.”